Cook & Company Insurance Services, Inc.

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Workers' Compensation


Susan Carey, Senior Claims  Specialist,
Workers’ Compensation Division


Susan has twenty-three years of professional experience in healthcare claims management. Her duties include evaluating, investigating and processing claims for injured employees. In this role, she maintains contact with clients regarding their injured employee’s status, and working with utilization review nurses on treatment plans. Susan works with legal counsel in providing information for litigated claims, and preparing documents with the appropriate regulatory authorities.

Prior to joining Cook & Company in March 2012, Susan worked as a Claims Specialist for Partners Healthcare, assisting the managing director on a special project involving high exposure accident and medical claims from local hospitals. As Assistant Director of Claims Administration for Managed Benefit Service, Susan supervised a claims department that handled a daily average of 2,800 open claims. She received an ”Eagle Award” from her client Anheuser-Busch for exceptional claims management. Susan has also provided claims administration services for Morrison Mahoney & Miller, a Boston-based law firm, and technical assistance at American Re-Insurance Company. 

She recently earned a Continuing Education Certificate in Workers’ Compensation Updates from New England Baptist Hospital, and regularly attends related professional development seminars and conferences. Susan holds a Bachelor of Arts degree in Business Administration with a Management concentration from Boston College. 



Karen Hill, Senior Claims Specialist,
Workers’ Compensation Division

Karen has seventeen years of experience handling health care claims management. Karen’s duties include evaluating, investigating and processing claims for injured employees. She maintains contact with clients regarding their injured employee’s status, working with utilization review nurses on treatment plans. Karen provides materials to legal counsel for litigated claims and prepares and files documents with the appropriate regulatory authorities.

Karen has worked as a Bill Processor and Adjuster’s Assistant at Cook & Company, Inc. Prior to joining Cook & Company in 1995, Karen worked as a Dental Assistant.

Karen completed her certification requirements as a Dental Assistant at Northeastern University and Tufts Dental School. Outside of work, Karen’s outside interests include gardening and spending time with family and friends. 



Shaun D’Ortona, Senior Claims Administrator,
Workers’ Compensation Division

Shaun has thirteen years of professional experience in the workers’ compensation field and claims management .

Shaun’s responsibilities include investigation, disposition and settlement of claims, as well as determination and evaluation of coverage. Shaun handles claims consistent with workers’ compensation policies, procedures and also in accordance with any statutory, regulatory and ethics requirements. He maintains regular contact with clients, legal counsel and injured claimants to obtain a positive outcome.

In his free time, Shaun enjoys sports, the gym, and connecting with family and friends.. 


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